At Clavicle Jewels, a brand by SAG Jewellerrs, we aim to deliver your jewellery safely and on time. Every order is packed with care to ensure it reaches you in perfect condition. Please read our shipping and handling policy below.

1. Order Processing

• Orders are processed within 1–3 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

• Once shipped, you will receive a tracking ID via email or SMS.

2. Shipping Time

• Standard Delivery (India): 4–7 business days, depending on your location.

• Express Delivery (where available): 2–4 business days at an additional cost.

• Delivery timelines may vary due to factors beyond our control (courier delays, weather, festivals, etc.).

3. Shipping Charges

• We offer free standard shipping across India for orders above ₹X,XXX.

• A nominal shipping fee may apply for orders below the minimum purchase value.

• Express shipping charges will be displayed at checkout (if applicable).

4. Packaging & Handling

• All products are securely packed in Clavicle Jewels’ signature box, ensuring safety and elegance.

• Each order includes an authenticity certificate and a jewellery care card.

• Gift packaging options are available on request.

5. International Shipping

• Currently, we ship within India only.

• International shipping will be available soon — details will be updated here.

6. Delays & Responsibility

• While we partner with trusted courier services, Clavicle Jewels is not liable for delays caused by courier companies, natural calamities, or unforeseen circumstances.

• Please ensure your shipping address and contact details are correct at checkout to avoid delivery issues.

7. Order Tracking

• Once your order is shipped, you can track it using the tracking number provided.

• For assistance with tracking, you can reach out to our support team.