At Clavicle Jewels, a brand by SAG Jewellerrs, we want you to love every piece you purchase. Each item is crafted with care and goes through strict quality checks. However, if you are not completely satisfied, our Refund & Return Policy is here to help.
1. Eligibility for Returns
You can request a return or replacement if:
You received a damaged, defective, or wrong item.
You report the issue within 48 hours of delivery.
The item is unused, in its original condition, with tags and packaging intact.
Note: For hygiene and safety reasons, we do not accept returns on earrings unless defective.
2. Items Not Eligible for Return/Refund
Products purchased during sale, discounts, or clearance offers.
Items damaged due to mishandling after delivery.
Customized or personalized jewellery pieces.
3. Refund Process
Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
If approved, your refund will be processed within 5–7 business days to your original payment method.
Shipping charges (if any) are non-refundable, except when the return is due to our error (wrong or damaged item).
4. Exchange Policy
Instead of a refund, you may opt for:
A replacement of the same item (if available).
Store credit for your next purchase.
5. Return Procedure
To initiate a return:
Email us at support@claviclejewels.com within 48 hours of receiving your order.
Mention your order number, reason for return, and attach product images.
Our team will review and share the return shipping details.
Once received and verified, your refund/exchange will be processed.
6. Shipping for Returns
Customers are responsible for shipping costs of returning items (unless the item is damaged/incorrect).
We recommend using a trackable courier service to ensure safe delivery of your return.
